Benefits of working for HHC:
Highland Home Carers are looking for a Practice Support Technician to work as part of our South Highland Team in Inverness, Nairn and Surrounding Areas. This role is supervisory and you need a full UK Driving Licence. Maybe you are looking to progress into a supervisory role but don’t have the experience, that doesn’t matter, please get in touch.
You must have worked in a social care role, you will need your smartphone to access our operating system, Care Planning, but most of all you will want to work for one the largest and the only employee-owned care company in the Highlands, where our people are at the heart of everything we do.
Come and join our team and find out for yourself! It would be great if you have your SVQ Level 3 in Social Services and Health Care but if not, we will help you achieve the qualification through our award-winning Care Academy where the dedicated team will support you through every step of the qualification.
Job Purpose
To assist in the operational running of the Care at Home Service under the direction of the Service Manager.
Main Duties
Assist in the effective management and development of the Care at Home Service including the management of the Service Administrators and Practice Support Technicians and Care/Support Practitioners under the direction of the Service Manager.
•Ensure a compassionate delivery of service that maintains the right to privacy, dignity, respect, confidentiality, and choice to the people we support.
•Collaboration is the key to maintaining good working relationships with the people we support.
•Assist in maximising excellence growth through development of new and existing contracts.
Updated – October 2025
•Devise and maintain person centred care plans and computerised records on Access Care Planning to ensure they are reflective of the people we support needs and wishes through review process.
•Meet with new care/support practitioners throughout induction programme and initial probationary period.
•As part of your ongoing responsibilities, ensuring the wellbeing of the Care/Support Practitioners by carrying out annual Support & Reviews.
•Maintain a good working relationship with the Health and Social Care partnership.
•Ensure any break down in service delivery is rectified as high priority and that the people we support, and NHS Highland (care at home) are kept informed accordingly.
•Conduct yourself with integrity at all times and in accordance with the Scottish Social Services Council (SSSC) Codes of Conduct.
•Work within the guidance of the Health and Social Care standards and the SSSC.
•Work within the quality framework of the Care Inspectorate.
•Ensure at all levels that confidentiality is maintained in relation to agreed policy.
•Assist the Service Administrator/Schedulers and Practice Support Technicians (PST’s) with covering any unallocated visits including sickness and annual leave within your area. This will include you delivering care/support personally sometimes at short notice to people we support within your area.
•Uphold and positively promote equalities in service delivery and employment practices.
•Undertake training courses as required by Highland Home Carers.
Click the link below to see full Job Description and Person Specification:
ASM South Highland Job Description Person Specification October 2025
Closing date is 12noon Wednesday 31st October 2025
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Apply now