Enhanced Care Practitioner

  • Reporting to: Head of Operations
  • Salary/Hourly rate: £23,400per annum / £12.00 per hour
  • Location: Various
  • Hours: 37.5 hours per week
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Highland Home Carers are looking for experienced Care Practitioners who are keen to develop and use their skills to undertake the role of ‘Enhanced Care Practitioner’. This role will work as part of an internal response team, responding to the needs of the organisation on a day-to-day basis. This will be a fast paced and reactive role, ensuring that the people that we support across all our communities within Highland Home Carers, receive the agreed levels of service. A company vehicle will be available to use as part of this role.

The ideal candidate will:

  • Have at least 2 years of demonstrable experience of providing Care at Home and Support Services to people within their own homes
  • A professional approach in dealing with people who receive our services, their families and other healthcare professionals
  • Have excellent communication and record keeping skills and the ability to respect confidentiality at all times
  • Hold a minimum of SVQ2 in Health and Social Care and be committed to continuous professional development
  • Hold a Full UK Drivers License and be eligible to drive company vehicles

Job Purpose

To work as part of a response team within Highland Home Carers, providing person centered care and support to people within their own homes, which included the delivery of personal care, enabling, maintaining and looking after the general wellbeing of vulnerable people in different communities, always respecting the human rights of the people you work with and behaving in a professional manner.

Main Duties

  • To respond to unallocated needs across HHCs operational areas to provide person centered care/support to individuals within their own homes.
  • The job will involve providing cover across the region and will involve driving company pool cars.
  • Work in accordance with Care/Personal Plans and promote independence by enabling, maintaining, improving and maximising the individual's quality of living.
  • Assist/enable people we support with personal activities such as washing, bathing, personal hygiene, taking medication, dressing, shaving, toileting, continence care and meal preparation ensuring their dignity is respected at all times.
  • Assist/enable people we support to acquire mobility skills and transferring safely e.g. from bed to chair, always following moving and handling protocols /risk assessments.
  • Where assessed, assist/enable people we support with cleaning, laundry, shopping and other household duties as required promoting their independence where possible.
  • Using discretion, prompt and support where a person we support is physically able to carry out tasks but due to cognitive, mental health or behavioural issues is unwilling or unable to carry out these tasks.
  • Assist/enable people we support to comply with their prescribed medication and to maintain records as required.
  • Work at part of the wider team ensuring that you communicate regularly and as necessary with colleagues in relevant teams.
  • Under the direction of professional staff and following required training, assist people we support with the administration of medication and areas of catheter care, stoma care, simple foot care, eating and swallowing to ensure safe oral intake and PEG feeding, in line with policies and guidelines.
  • Observe, record and report any factors that may present risk or deterioration in the functioning of the people we support.
  • Ensure all records of care/support are written legibly, accurately and signed.
  • Work in accordance with company policies, health and safety guidelines and any other current legislation.
  • Respect confidentiality at all times and clearly explain HHC Policies about confidentiality to people we support and other colleagues.
  • Submit timesheets, expense claims and reports at times requested.
  • Be prepared to be flexible and provide cover for other colleagues if they are absent from work.
  • You may be required to undertake any other duties reasonable and appropriate to the level of the post as directed by HHC management.

Personal/Professional Responsibilities

  • Become registered with the Scottish Social Services Council (SSSC) within the required timeframe and demonstrate good standards of work practice in accordance with the National Care Standards and SSSC’s Code of Practice.
  • Undertake and attend any job related training or review meetings as requested.
  • Wear uniform issued by HHC and wear other clothing appropriate to the job respecting at all times people we support’s personal/religious preferences and beliefs.
  • Use Personal Protective Equipment such as disposable gloves, aprons and face masks in accordance with Infection Prevention Control guidelines. Maintaining and controlling personal stock of equipment and materials.
  • Ensure communication folders are kept tidy and report any changes to the relevant Manager.
  • Health & Safety is an integral part of any role within HHC. As such we would expect that all employees are aware of risks and work within our Health and Safety Policies.
  • Make yourself familiar with Violent Incident and Accident reporting procedures and comply with them.
  • Undertake a continual program of Risk Assessment in relation to their role within HHC.
  • Declare issues that might create conflicts of interest ensuring that they do not influence your judgment or practice.
  • Adhere to HHC Policies and procedures about accepting gifts and money from people we support.
  • Ensure that you never discriminate against people we support, colleagues or other health professionals.
  • Respect and adopt HHC’s Values in everything you do.

Our Values: ERRICC


  • We improve our service delivery, and processes, through incremental improvements.
  • We support each other to be the best we can be and deliver excellent quality care and support.


  • We take the personal responsibility for ensuring that we contribute to the provision of excellent, safe, high quality care and support, respecting the rights, inherent dignity and worth of all individuals.


  • We are committed to building relationships of respect with our colleagues, people we support, and other stakeholders.
  • We uphold the right of every human being to be respected in ways which enable them to develop their full potential.


  • We have strong moral principles, and we will conduct ourselves with honesty, fairness and transparency.
  • We will create and maintain the trust and confidence of people that we support, their families, and communities.


  • We focus on our interactions with others, and we will respond with kindness, care and support.


  • We involve and value others, and we optimise our shared experience and expertise.
  • We cooperate with others, by sharing ideas and insights, to find ways of achieving positive change, individually and collectively.

Person Specification



  • Must have a minimum of SVQ2 in Health and Social Care
  • Good basic education including numeracy and literacy
  • A willingness to become registered with the SSSC and keep registration up to date


  • Further qualification or training in specific areas of practice (ie Dementia Care, MS, Diabetes, Palliative Care etc)

Knowledge and Experience


  • Must have at least 2 years experience of providing care at home to vulnerable people that required various levels of care and support
  • Be aware and work in line with Heath and Social Care Standards and SSSC Codes of Practice
  • Must be confident in Adult Support and Protection concerns/issues
  • Demonstrate a clear understanding of what the role involves


  • A broad understanding and appreciation of the Health and Social Care Sector
  • Experience in various types of care (ie. Stoma, PEG feeding, Catheter Care etc)

Skills and Abilities


  • The ability to remain calm under pressure and be able to demonstrate empathy in stressful situations
  • Commitments to learning and keeping skill updated
  • Excellent interpersonal skills: an effective and sensitive communicator
  • Ability to make decisions quickly
  • The ability to communicate with the people we support, their families and a range of other health professionals and to be an ambassador for the company

Equal Opportunities


  • Commitment to incorporating Equal Opportunities and diversity principles in all aspects of work

Other Considerations


  • Have a flexible approach to work and a willingness to embrace and commit to person centered care/support
  • Have the ability to work flexibly across 7 days a week, between the hours of 07:00 - 22:00
  • Must hold a Full UK Drivers Licence and be able eligible to drive company vehicles


  • Understanding of the employee ownership model.

Apply now