Administration Assistant/Scheduler (Complex Needs)

Please note - Due to an overwhelming response, we are no longer able to accept applications from anyone who receives immediate sponsorship. We can accept applications from people who have the right to work in the UK for at least 9 months and who have a minimum of 3 months experience of working in the Care Sector. It is essential that all applicants have a full UK driving licence and access to their own vehicle for work purposes.

Care For a Career with Highland Home Carers

Highland Home Carers is the leading home care provider in the Highlands and is at the forefront of the care profession in Scotland.

From long term complex care through to support with everyday living, HHC can provide a high-quality care service, tailored to individual requirements. Our service allows people to remain independent in the comfort of their own home, without compromising the quality of their care.

About the Role

As a Administration Assistant/Scheduler, you will be a vital part of our person-centred, holistic approach care. Work as part of a team ensuring that people receive the agreed level of services at the times designated on a daily/weekly basis as directed by the Service Manager. This fast-paced role is integral to compiling rosters for Support Practitioners and covering care visits when colleagues are unable to work due to sickness or other reasons. The role is often the first point of contact in the operational team.

Main Duties

• Work with other members of the Operations team to ensure high quality service provision
• Establish and maintain good working relationships with people who use our services, colleagues, and other healthcare professionals.
• Compiling rotas for care/support workers
• Ensure all care/support visits are covered in conjunction with line manager on a daily basis.
• Inform people who use our services and relevant others about changes to scheduled arrangements
• Advise Care/Support Workers of all changes to regular care packages.
• To work as part of a duty rota, being the duty person on designated days to be the first point of contact
• Provide Administrative support to Practice Support Technicians in the completion and maintenance of support planning documentation.
• Maintain the Company IT database and paper-based systems as required
• Comply with procedures for reporting and record keeping, including the secure maintenance of databases.
• Updating and maintaining systems to ensure accurate recording of Financial Information.
• Uphold the Human Rights of people who use our services.
• To ensure that confidentiality is maintained at all times.
• A willingness to cover for other administrative team members and occasional work outside normal working hours.
• Any other reasonable duties as required by the Service Manager or Assistant Service Manager.

Personal/Professional Responsibilities

• Assume responsibility for your own professional and personal development (supported by the company where appropriate).
• Undergo relevant training, learning, and development required by the Service Manager.
• Use discretion and be aware of issues requiring total confidentiality
• Uphold and promote our company values: ERRIC
  • Excellence
  • Responsibility
  • Respect
  • Integrity
  • Compassion
  • Collaboration

Benefits of working for HHC:

• £13.50 standard hourly rate

• Access to Early Pay (a system that allows you to draw down your salary in advance of the monthly pay date)

• Paid training delivered at our Adult Social Care Academy

• Free SVQ opportunities within our own SQA Centre

• 6.2 Weeks Holidays (Pro-rata for part time)

• As an employee-owned company any annual profits and shares in the company are shared equally regardless of role (subject to qualifying period)

• Free Uniforms and PPE (where required)

• Contributory Pension Scheme (Company pays 4%)

• Company sick pay

• Refer a friend scheme (£500 per referral, terms and conditions apply)

• Access to an Employee Assistance Scheme for you and your family run by Health Hero

• The ability to join the Blue Light Card Scheme that brings you huge savings on the brands you love.

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