Practice Support Technician

  • Reporting to: Assistant Service Manager
  • Salary/Hourly rate: £23,400
  • Location: Inverness
  • Hours: 37.5 hours per week plus on call duties
  • Closing date: Sunday 24th October 2021
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Highland Home Carers are looking for a Practice Support Technician to work as part of our Care at Home Team based in our Inverness Office.

The ideal candidate will have:

  • Proven work experience in a social care role
  • Ideally hold a SVQ Level 3 in Social Services & Health Care
  • Experience in carrying out person-centered assessments and compiling outcome-focused care/support plans.

Job Purpose

To assist in the operational management of the Care at Home service in Inverness under the direction of the Service Manager.

Primary duties and responsibilities

  • Assist in the effective delivery of the area of practice.
  • Ensure that the service is delivered with sensitivity and that the client’s rights to privacy, dignity, respect, confidentiality and choice are maintained at all times.
  • Establish and maintain good working relationships with clients, colleagues and care/support workers within your area of practice.
  • Support the Assistant Manager and Service Manager to ensure the service operates within the standards prescribed by national and local policy and practice.
  • To assume responsibility for an area of specialised practice in conjunction with the Service Manager.
  • Assist the management to compile initial outcome focused assessment for service users within your zoned area.
  • Devise and maintain client files, care/support plans and computerised records to make sure they are up to date at all times.
  • Liaise with other partner services e.g. NHS, Social Services, Psychiatry, learning disability and mental health service providers and informal service users and carers. Understand how each service impacts on the work we do in order to meet the needs of clients in the most efficient and appropriate way.
  • Carry out the 6 week and 6 monthly reviews for your client group within zoned area ensuring relevant parties such as NHS and S.W and HHC staff are made aware of changes and all client paper work and files are kept up to date.
  • Meet with and support new care workers ensuring new staff are sufficiently supervised and trained during their probationary period prior to allocating work load. This includes shadowing of new staff within your zoned area, so they are confident and competent to work alone.
  • Ensure the completion of supervisions sessions with each member of your designated staff team within area of practice at least every 6 months; this includes practical supervision in the field, further ensuring that any issues identified are followed through and addressed, passing information to your line manager.
  • To participate in the on call duties when required
  • Be responsible for covering any unallocated visits including staff sickness and annual leave within your area of practice, this will include you delivering care personally sometimes at short notice to service users within your area.

General Duties

  • Observe and comply with the standards expected by the Care Inspectorate and Scottish Social Services Council.
  • Assist with developing teams within your zoned area, creating an effective means of communication between members of your team and colleagues.
  • Attend operational and general staff meetings and other meeting as required.
  • Ensure at all levels that confidentiality is maintained in relation to agreed policy.
  • Assist in the promotion of a fair and quality service that is responsive to the needs of clients and stakeholders, ensuring adherence to the requirements of customer care policies at all times.
  • Uphold and positively promote equalities in service delivery and employment practices.
  • Undertake training courses as required by Highland Home Carers.
  • Cover for other PST colleagues during periods of absence or leave
  • Carry out any other duties, which fall within the general areas of responsibility of this post.
  • To attend the meetings and training sessions as and when they arise that are appropriate to the post at the request of HHC.
  • Any other reasonable duties as required
  • When required, deliver care/support
  • Carry out any other duties, which fall within the general areas of responsibility of this post.

Note - The successful applicant must register with the Scottish Social Services Council.

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