Practice Support Technician

Please note that we are unable to support immediate sponsorship needs or any sponsorship renewals prior to November 2026

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Applicants are required to hold a full & valid UK Driving Licence

Care For a Career with Highland Home Carers

Highland Home Carers is the leading home care provider in the Highlands and is at the forefront of the care profession in Scotland.

From long term complex care through to support with everyday living, HHC can provide a high-quality care service, tailored to individual requirements. Our service allows people to remain independent in the comfort of their own home, without compromising the quality of their care.

About the Role

As a Practice Support Technician you will assist in the operational management in the Invergordon and Surrounding Areas under the direction of the Assistant Service Manager.

Main Duties

• Ensure the service is delivered with sensitivity and that the supported rights to privacy, dignity, respect, confidentiality, and choice are maintained at all times.

• Be responsible for covering any unallocated visits including staff sickness and annual leave within your area of practice, this will include you delivering care personally sometimes at short notice to supported people within the service.

• Participate in the on-call duties when required which will include weekend working.

• Establish and maintain good working relationships with supported people, colleagues and care/support workers within your area of practice.

• Support the Assistant Manager and Service Manager to ensure the service operates within the standards prescribed by national and local policy and practice.

• Assume responsibility for an area of specialised practice in conjunction with the Service Manager.

• Devise and maintain supported persons files, care/support plans on Access, care Planning, to make sure they are up to date at all times.

• Liaise with other partner services e.g. NHS, Social Services, Psychiatry, learning disability and mental health service providers and understand how each service impacts on the work we do to meet the needs of supported person in the most efficient and appropriate way.

• Meet with and support new care/support practitioners ensuring they are sufficiently supervised and trained during their probationary period prior to allocating workload. This includes shadowing of new staff within the services, so they are confident and competent to work alone.

• Ensure the completion of supervisions sessions with each member of your designated staff team within area of practice at least every 6 months; this includes practical supervision session with each staff, further ensuring that any issues identified are followed through and addressed.

General Duties

• Observe and comply with the standards expected by the Care Inspectorate and Scottish Social Services Council.

• Attend operational and general staff meetings and other meetings as required.

• Ensure at all levels that confidentiality is maintained in relation to agreed policy.

• Assist in the promotion of a fair and quality service that is responsive to the needs of supported person and stakeholders and stakeholders, ensuring adherence to the requirements of customer care policies at all times.

• Uphold and positively promote equalities in service delivery and employment practices.

• Undertake training courses as required by Highland Home Carers.

• Cover for other PST colleagues during periods of absence or leave.

• Carry out any other duties, which fall within the general areas of responsibility of this post.

• Attend meetings and training sessions as and when they arise that are appropriate to the post at the request of HHC.

• Any other reasonable duties as required.

• Deliver care/support as required and dictated by the needs of the service.

• Carry out any other duties, which fall within the general areas of responsibility of this post.

What are We Looking For?

Essential

Full and valid UK Driving Licence required (access to own vehicle preferred)

Personal/Professional Responsibilities

• To be registered with the Scottish Social Services Council (SSSC).

• To complete HHC Induction and ongoing training programme.

• Undertake and attend any job-related training, regular team meetings or review meetings as requested.

• Adhere to HHC policies and procedures.

• Understanding Risk Assessments in relation to your role within HHC.

Benefits of working for HHC:

• £14.62 standard hourly rate

• Access to Early Pay (a system that allows you to draw down your salary in advance of the monthly pay date)

• Paid training delivered at our Adult Social Care Academy

• Free SVQ opportunities within our own SQA Centre

• 6.2 Weeks Holidays (Pro-rata for part time)

• As an employee-owned company any annual profits and shares in the company are shared equally regardless of role (subject to qualifying period)

• Free Uniforms and PPE (where required)

• Contributory Pension Scheme (Company pays 4%)

• Access to company pool cars to perform duties in emergencies

• Company sick pay

• Refer a friend scheme (£500 per referral, terms and conditions apply)

• Access to an Employee Assistance Scheme for you and your family run by Health Hero

• The ability to join the Blue Light Card Scheme that brings you huge savings on the brands you love

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