Service Administrator/Schedular

  • Reporting to: Assistant Service Manager
  • Salary/Hourly rate: £23,400 per annum
  • Contract: Full-time/Permanent
  • Location: Inverness
  • Hours: 37.5 hours per week
  • Closing date: Thursday 12th September 2024
Apply now

Benefits of working for HHC:

  • Competitive Salaries
  • Access to Early Pay (a system that allows you to draw down your salary in advance of the monthly pay date)
  • Paid Training delivered at our Adult Social Care Academy
  • SVQ opportunities within our own SQA Centre
  • 6.2 Weeks Holidays (Pro-rata)
  • Share allocation and profit share bonus (subject to qualifying period)
  • Free Uniforms and PPE (where required)
  • Contributory Pension Scheme
  • Usage of Care Planner.
  • Access to an Employee Assistance scheme
  • The ability to join the Blue Light Card scheme

Highland Home Carers are looking for a Service Administrator/Scheduler to work as part of a busy team based in our Inverness Office, ensuring that people we support in the community receive the agreed levels of service.

The ideal candidate will have:

  • Proven work experience as a Service Administrator/Scheduler, with experience of working effectively as part of a busy team using in-house databases for scheduling and rostering.
  • A professional approach in dealing with people who receive our services, their families and other healthcare professionals.
  • Experience of working in a fast-paced environment whilst maintaining a high attention to detail, respecting confidentiality at all times.
  • Excellent phone, email and in-person communication skills working with a range of different people/professionals.

Previous experience of working in the Social Care sector would be advantageous, but not essential.

Job Purpose

To work as part of a team ensuring that people receive the agreed level of services at the times designated on a daily/weekly basis as directed by the Service Manager.

Main Duties

  • Work with other members of the Operations team to ensure high quality service provision
  • Compiling rotas for care/support workers
  • Ensure all care/support visits are covered in conjunction with line manager on a daily basis.
  • Inform people who use our services and relevant others about changes to scheduled arrangements
  • Advise Care/Support Workers of all changes to regular care packages.
  • To work as part of a duty rota, being the duty person on designated days to be the first point of contact
  • Provide Administrative support to Practice Support Technicians in the completion and maintenance of support planning documentation.
  • Maintain the Company IT database and paper-based systems as required
  • Comply with procedures for reporting and record keeping, including the secure maintenance of databases.
  • Updating and maintaining systems to ensure accurate recording of Financial Information.
  • To ensure that confidentiality is maintained at all times.
  • A willingness to cover for other administrative team members and occasional work outside normal working hours
  • Any other reasonable duties as required by the Service Manager

Click the link below to see full job description and person specification:

Service Administrator Scheduler Job Description June 2024

Closing date is 12noon on 12th September 2024
Interviews are scheduled to take place on 18th September 2024

Apply now