Trainer & Workforce Development Advisor

  • Reporting to: Workforce Development Manager
  • Salary/Hourly rate: £25,000 - £28,000 dependent on experience
  • Location: Inverness
  • Hours: 37.5 hours per week
  • Closing date: Sunday 31st October 2021
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Highland Home Carers is looking for a Trainer and Workforce Development Advisor to work as part of our HR and Workforce Development team based in our Inverness Office.

The ideal candidate will have:

  • A commitment to learning
  • A SVQ3 in Social Services and Healthcare or equivalent
  • An understanding across the social care sector, and of the regulatory bodies associated with the sector
  • Experience in Microsoft Office Applications
  • Ability to maintain strict confidentiality

Job Purpose

To work as a part of a proactive, innovative and responsive HR&WD team to provide pragmatic, creative and focused learning and development solutions and recommendations across the organisation.

Main Duties

In close co-operation with the Workforce Development Manager:

  • To develop and review a range of training courses, workshops, materials, and e-learning to meet the changing needs of the company with a view to us achieving Operational Excellence.
  • Working closely with Service Managers and others to monitor the training and learning requirements for all staff ensuring that mandatory training takes place and refresher training is planned and delivered in a timely and professional manner.
  • Seek out sources for SVQ funding, in conjunction with managers and identify colleagues to undertake SVQ qualifications and support colleagues through the SVQ process.
  • To deliver a range of training courses relevant to the induction of new staff and to the development of existing staff.
  • Provide an efficient, effective, and focused HR&WD service which supports all aspects of an employee’s relationship and engagement with the Organisation including training and development activities, ensuring compliance with employment legislation, regulatory bodies such as the SSSC and the Care Inspectorate and the Organisation’s policies.
  • Build effective working relationships with staff at all levels, providing advice and guidance on a range of HR&WD policies to support understanding and ensure effective communication of good HR&WD practice.
  • Build relationships with managers at all levels and develop a good understanding of their work.
  • To support the Workforce Development Manager to develop a Care Academy and provide training for other companies in the adult social care sector.
  • To continue to develop own knowledge and skills through continuous professional development and participation in relevant training.
  • Engage in promoting and ‘living’ the core values of the Organisation, monitoring employee health and wellbeing, and delivering improvements through appropriate and considered employee benefits.
  • Support the development of strong communication and feedback channels with all staff and through a variety of mechanisms to support employee and employee ownership engagement.
  • Ensure all data on manual and computerised records is accurate and up to date and provide accurate and timely reports as and when required.
  • Monitoring training and development throughout the company, ensuring that managers are prompted to arrange refresher training
  • Works closely and collaboratively with the centralised functions within Corporate Services, seeking professional advice and support to ensure conformity to regulatory and legal requirements, including Health and Safety.

Personal Responsibilities

  • The post holder must assume responsibility for his/her own professional and personal development (supported by the company where appropriate) to ensure that (s)he develops and maintains continuing competence to deliver to the organisation's requirements, including the fair and supportive management of all staff.

Core Behaviours

  • Act with honesty and integrity at all times
  • Demonstrate respect for others and value diversity
  • Focus on our colleagues, and people who we support, at all times
  • Make an active contribution to developing services, the organisation, and employee ownership
  • Learn from and share experience and knowledge
  • Keep others informed of issues of importance and relevance
  • Consciously review mistakes and successes to improve performance
  • Act as an ambassador for Highland Home Carers
  • Be aware of the impact of their own behaviour on others
  • Use discretion and be aware of issues requiring total confidentiality

In addition, the post holder will

  • Value and recognise ideas and contribution of all team members
  • Coach individuals and teams to perform to the best of their ability
  • Delegate work to develop individuals in their roles and realise their potential
  • Give ongoing feedback on performance and effectively manage poor performance
  • Provide support and guidance to all team members
  • Encourage their team to achieve work/personal life balance

Our Values: ERRICC


  • We improve our service delivery, and processes, through incremental improvements.
  • We support each other to be the best we can be and deliver excellent quality care and support.


  • We take personal responsibility for ensuring that we contribute to the provision of excellent, safe, high quality care and support, respecting the rights, inherent dignity, and worth of all individuals.


  • We are committed to building relationships of respect with our colleagues, people we support, and other stakeholders.
  • We uphold the right of every human being to be respected in ways which enable them to develop their full potential.


  • We have strong moral principles, and we will conduct ourselves with honesty, fairness, and transparency.
  • We will create and maintain the trust and confidence of people that we support, their families, and communities.


  • We focus on our interactions with others, and we will respond with kindness, care, and support.


  • We involve and value others, and we optimise our shared experience and expertise.

We cooperate with others, by sharing ideas and insights, to find ways of achieving positive change, individually and collectively.



  • SVQ3 in Social Services and Healthcare or equivalent


  • Educated to degree level, or equivalent
  • CIPD Qualification



  • Commitment to Learning
  • Track record of personal learning and development
  • Understanding across the social care sector, and of the regulatory bodies associated with the sector
  • A successful track record of building productive internal and external relationships and working across organisational and sector boundaries that embrace collaborative working
  • Experienced in using Microsoft Office applications (eg, excel, word etc)
  • A demonstrable record of success in previous roles.
  • Evidence of continuing professional development


  • Experience of SVQ process and working with educational providers (such as UHI, Inverness College)
  • Experience of completing/training others in risk assessments

Skills and Abilities


  • Excellent interpersonal skills: an effective and sensitive communicator
  • Excellent communication skills, works effectively within an team, sees the potential in others and understands the impact of their actions on colleagues


  • A general level of education at degree, or professional level, or the equivalent level of attainment gained through professional experience
  • Understanding of the Employee Ownership model
  • Experience of delivering Safer People Handling training/Support
  • Experience of creating online resources

Equal Opportunities


  • Commitment to incorporating equal opportunities and diversity principles in all aspects of work

Other Considerations


  • Able to maintain strict confidentiality
  • Must be organised
  • Be able to work within deadlines and timescales


  • Belief in the value and potential of Employee Ownership
Apply now